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Privacy (EU)

This privacy statement was last updated on 30/09/2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://planted-box.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

Upon termination of the service we retain this data for the following period: 5 jaren.

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

Upon termination of the service we retain this data for the following period: 10 jaren.

1.3 Registering an account

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • An email address
  • A home or other physical address, including street name and name of a city or town
  • IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

1.4 Newsletters

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • An email address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: bewaartermijn op basis van de garantietermijn van het aangeschafte product

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

Upon termination of the service we retain this data for the following period: 10 jaren.

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

Upon termination of the service we retain this data for the following period: 14 maanden.

1.8 Deliveries

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.9 To be able to offer personalized products and services

For this purpose we use the following data:

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • IP Address
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

Upon termination of the service we retain this data for the following period: 5 jaren na laatste aankoop.

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Processors

Name: Kinsta Inc.
Country: VS (datacenter: Amsterdam)
Purpose: Hosting van de website
Name: Combell NV
Country: België
Purpose: Verzenden van e-mails vanaf de website
Name: Sendcloud B.V.
Country: Nederland
Purpose: Verzendlabels en track & trace
Name: Drip Global, Inc.
Country: Verenigde Staten
Purpose: Nieuwsbrief en geautomatiseerde e-mails
Name: Senvee Inc. (Enchant)
Country: Canada
Purpose: Klantenservice per e-mail
Name: Google Ireland Limited - Google Analytics
Country: Ierland
Purpose: Websitestatistieken
Name: Plausible Insights OÜ
Country: Estland
Purpose: Websitestatistieken zonder cookies
Name: Putler
Country: India
Purpose: Analyse van verkopen
Name: Tatvam Cloud Solutions, Inc.
Country: Verenigde Staten
Purpose: Reviewverzoeken na aankoop
Name: CleanTalk Inc.
Country: Verenigde Staten
Purpose: Spambescherming van formulieren & website
Name: Defiant, Inc.
Country: Verenigde Staten
Purpose: Beveiliging van de website
Name: GoDaddy
Country: Verenigde Staten
Purpose: Onderhoud en back-ups van de website
Name: Infinwebs BV
Country: België
Purpose: Facturatie buiten de webshop
Name: Boekhouding G. Collard
Country: België
Purpose: Boekhouding en fiscale aangiftes
Name: Mouseflow ApS
Country: Denemarken
Purpose: Optimalisatie van de website voor gebruikers

Third parties

Name: Mollie B.V.
Country: Nederland
Purpose: Verwerken van betalingen
Data: Naam, e-mailadres, adres, IP-adres, betaalgegevens Name: Buckaroo B.V.
Country: Nederland
Purpose: Verwerken van betalingen
Data: Naam, e-mailadres, adres, IP-adres, betaalgegevens Name: PayPal (Europe) S.à r.l. et Cie, S.C.A.
Country: Luxemburg
Purpose: Verwerken van betalingen
Data: Naam, e-mailadres, adres, betaalgegevens Name: DHL Parcel
Country: Duitsland
Purpose: Levering van bestellingen
Data: Naam, adres, telefoonnummer, e-mailadres Name: DPD (Belgium) NV (DPD)
Country: België
Purpose: Levering van bestellingen
Data: Naam, adres, telefoonnummer, e-mailadres Name: Mondial Relay
Country: Frankrijk
Purpose: Levering van bestellingen
Data: Naam, adres, telefoonnummer, e-mailadres Name: bPost
Country: België
Purpose: Levering van bestellingen
Data: Naam, adres, telefoonnummer, e-mailadres Name: Google Ireland Limited - Google Ads
Country: Ierland (doorgifte naar VS)
Purpose: Advertenties, conversiemeting en gebruik van analysegegevens voor eigen doelen van Google
Data: IP-adres, surfgedrag, aankopen Name: Meta Platforms Ireland Limited
Country: Ierland (doorgifte naar VS)
Purpose: Advertenties en conversiemeting
Data: IP-adres, surfgedrag, aankopen Name: Anthropic Ireland, Limited
Country: Ierland (doorgifte naar VS)
Purpose: Hulp bij beantwoorden van klantvragen en analyses
Data: Naam, e-mailadres, inhoud berichten, bestelgegevens Name: Microsoft Ireland Operations Limited
Country: Ierland (doorgifte naar VS)
Purpose: Advertenties en conversiemeting
Data: IP-adres, surfgedrag, aankopen

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

ScapeDesign BV
Jufferstraat 13, 3806 Velm
Belgium
Website: https://planted-box.com/en/
Email: gilles@ex.complanted-box.com