Cookies (EU)

11. Additional information

My legitimate interests

For two purposes in this statement, I rely on my legitimate interest:

  • Contact (1.1): I keep your questions and my answers together with your customer profile. That way, when you ask something again, I know which products you use and what advice you have already had, so you don’t need to explain everything again.
  • Personalised products and services (1.9): I use your purchase history to tailor tips to the products you use, to remind you of a basket you didn’t complete, and to analyse orders when I decide on new products or sizes. For those analyses I work with totals wherever possible, without names or email addresses.

You can object to this processing at any time via gilles@planted-box.com. I will then stop, unless I have compelling grounds to continue.

Right to restriction of processing

You can ask me to temporarily stop using your data, for example while I check whether it is accurate or while I assess your objection. I will still keep it, but I won’t use it.

Transfers outside the European Economic Area

Some of the service providers listed above process data outside the European Economic Area, including in the United States, Canada and India. These transfers are based on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework or the decision for Canada) or on the European Commission’s standard contractual clauses. You can request a copy of these safeguards via gilles@planted-box.com.

Lodging a complaint

You can lodge a complaint with the supervisory authority in the country where you live, or with the Belgian Data Protection Authority, as my business is established in Belgium: www.dataprotectionauthority.be.